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Frequently Asked Questions
The customer is very important, the customer will be followed by the customer.
About CZC Kitchen
Where are you located?
We are located in Dongguan, Guangdong Province, China,only one hours from Guangzhou to Dongguan. We ship nationally and even internationally.
Dongguan Jingcheng Electric Energy Equipment Co., Ltd.
No1,Dongxing Road, Liwu Industrial Zone,Wangniudun Town,Dongguan City,Guangdong Provice,China
When are you open?
Our website is is available 24/7. China factory office hours of operation are Monday through Saterday 8am to 6pm China Standard Time. Factory and Showroom visits are by appointment, please.
Can i see your products in person?
Anything we have in stock can be seen in person at our china factory by appointment.
Are your products new?
Yes, all of our products are brand new and come with full manufacturer warranties.
How do I know you are legit?
If this is your first time, we completely understand any hesitation you may have. We are a company registered in China for 15 years, which you can verify here. （https://www.gsxt.gov.cn/ search“东莞市精诚电能设备有限公司” ）
There are a number of other steps you can take to confirm our business and reputation so that you can feel comfortable purchasing from us. To begin with, we definitely recommend you call us to talk in person. If you live near Dongguan City, you are welcome to visit our factory. Finally, we have sold equipment to thousands of businesses around the world and we would be pleased to send you references from past customers if you’d like.
Payments & Returns
What forms of payment do you accept?
We accept all major Credit Cards. We no longer accept PayPal.
Can I order by phone?
Absolutely. Phone orders can be placed at anytime during normal working hours
Whats your return policy?
Our Return Policy is very simple and straightforward. You can return any unused item except custom built or special order equipment for up to 7 days, and the purchase price will be refunded immediately, in full, with no restocking fees or charges. Beyond 7 days we do not accept returns. We cannot accept returns of used or damaged equipment. Problems with used or damaged equipment must be remedied through a warranty or carrier claim, which we will help you with. The buyer accepts responsibility for arranging and paying for return shipment. We cannot accept the return of used or damaged equipment. Because ranges and other heavy equipment are very difficult and expensive to return, we have special requirements to meet before returns of those items can be authorized. We also ask that you take great care to be sure of your purchase before you buy so that problems can be avoided. Please read our Returns page for more information.
How do I return an item?
Returns should be shipped to No 1, Dongxing Road, LIWU INDUSTRIAL ZONE, WANGNIUDUN TOWN, DONGGUAN CITY, GUANGDONG PROVINCE, CHINA. We will notify you when your return has been received. Once your return has been received and is verified to be in used condition, we will immediately issue a refund to the original form of payment. Please read our returns sections for complete information regarding our 7-day limited return policy.
Shipping Questions?
Do I need shipping insurance?
No, Shipments are automatically covered for damage sustained in transit.
Where is my stuff?
Every order we ship can be tracked through either Fed Ex Ground or a Freight Carrier (heavier orders). Tracking details are usually showed in your order within 1-2 business days of the ship date. If you do not have tracking details please contact us by email and we will re-send.
What if my order is damaged in transit?
Transit damage is rare but possible. In the event that shipping damage was sustained, it is important that you take proactive steps upon receipt of your delivery. Inspect your delivery for damage upon arrival. If the visible damage is found. Please Refuse Delivery, We will send you a replacement at no charge to you. Do not sign off on a package you know to be damaged. If the damage is found after delivery has been made please document and contact us immediately in order to file a claim with the carrier. Carrier damage claims must be made within 7 days of delivery.
CZC Kitchen will provide as much help as possible in assisting you with any carrier loss or damage claim. However, filing the claim with the freight carrier is the ultimately the sole responsibility of the customer.
I refused delivery, now what?
Once delivery is refused your unit is returned to us, or in cases where the item shipped directly from the factory, it will be returned to the manufacturer. Once received we will immediately file a claim with the carrier and have a new unit shipped. If you would instead like a refund at this time that is also your choice. Refusing delivery is the fastest way to resolve a damage claim.
How can I ship my unit back?
If your item is damaged please contact us before you ship back. Please return your item to the following address No 1, Dongxing Road, LIWU INDUSTRIAL ZONE, WANGNIUDUN TOWN, DONGGUAN CITY, GUANGDONG PROVINCE, CHINA.
It is important that the unit is shipped back in the original packaging and that the packaging sufficiently protects the item. If transit damage occurs on a returned item that was sent back by the buyer, the buyer will be responsible for filing the claim with the carrier.
Warranty & Service Questions
Are your products covered by warranty?
Yes, all of our products are brand new and come with 1 year manufacturer warranties.
What if my product doesn't work as expected?
In many cases we find that a simple phone call to us can resolve the issue, perhaps a setting is incorrect, or a switch not flipped, etc. But if your item is not working then it will need to be either fixed or replaced. Please contact us immediately and your product will be serviced or replaced as is specified in the warranty.
+86 13829230859
czckitchenequipment@gmail.com
+86 13829230859